Frequently Asked Questions

We'd love to welcome you in-store. Here's when you can drop by:

• Monday – Wednesday10 AM – 6 PM
• Thursday – Friday10 AM – 9 PM
• Saturday – Sunday10 AM – 5 PM

Come by to browse our products, get personalized advice, or simply say hello.

Our store is at 2600 Boulevard Laurier, Québec, QC G1V 4T3, inside Laurier Québec. Get directions →

Yes, and it's free. Simply select local pickup at checkout. Your order is usually ready within 1 to 3 business days, and we'll email you as soon as it's ready along with pickup instructions.

Absolutely. Our team knows science and nature inside out—from telescopes and microscopes to minerals, books and educational games. Drop by in-store or reach out and we'll help you find the right product.

Online: the payment options shown at checkout, including major credit cards (Visa, Mastercard, American Express) and digital wallets.

In-store: cash, debit, and major credit cards.

Very often, yes. We can special-order many items or restock them from our suppliers. Contact us with the product you're after and we'll confirm availability and the expected lead time.

Once your order ships, you'll receive an email with a tracking number (please allow up to 48 hours for tracking to update). If you haven't received your order within 2 business days of your shipping confirmation, email us at info@lenaturaliste.ca with your name and order number and we'll look into it.

We ship across Canada only.

Shipping charges are calculated and displayed at checkout based on your destination. You can skip shipping fees entirely with free local pickup at our store.

In-stock orders are processed within 3 to 5 business days, for a total estimated delivery of 5 to 10 business days from the date of order.

Items that aren't currently in stock or need restocking from a supplier may take longer and will ship once available—contact us for a more precise estimate. For orders with several items, delivery is based on the item with the longest lead time.

For online orders, you have 30 days after receiving your item to request a return. For in-store purchases, returns are accepted within 14 days, and the original invoice is required as proof of purchase. In both cases, the item must be unused and in the same condition you received it, with its tags and original packaging.

Email us at info@lenaturaliste.ca. If your return is accepted, we'll send you instructions on where to send your package. For online returns, the cost of return shipping is your responsibility. Please note that items sent back without first requesting a return can't be accepted.

Certain items can't be returned, including living products (such as butterfly cocoons), liquids or consumable products (such as thyme oil), custom or special-order products, personalized items, and hazardous or flammable materials. We also can't accept returns on sale items or gift cards. If you're unsure about a specific item, just ask.

Please inspect your order as soon as it arrives and contact us right away with your order number and a photo of the item. We'll evaluate the issue and make it right.

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

For an exchange handled outside the store, you'll be responsible for any price difference with the new product, plus any new shipping charges that apply.

Once we've received and inspected your return, we'll let you know whether the refund is approved. If approved, you'll be refunded automatically to your original payment method. Keep in mind it can take a few days for your bank or credit card company to post the refund.

Yes. Our gift cards are physical cards, shipped free by Canada Post. Once you receive your card, simply contact us to have it activated—it can then be used both in-store and online.

Email info@lenaturaliste.ca or call (418) 653-2444 during opening hours. We're happy to help.